Overview
Vidio is the biggest OTT Platform in Indonesia that offers many kinds of content; such as most complete Live Streaming Channels, News, Entertainment, Live Sports, and Sinetron. Vidio has an application that provides to make everyone get easier to watch many kinds of content anywhere and anytime by using Vidio Streaming Application. The Vidio streaming application provides various subscription packages that suit the needs of the Indonesian people.
On this occasion, I provide the opportunity to maximize the use of the Account and Settings page on the Vidio Streaming Application.
Scope
UI Design, UX Design, Prototyping, Testing, Detailing
Company
Vidio.com, Media OTT
Existing Design vs New Design Comparison
Edge Cases Section Profile
Status Subscription & Vidio Rewards on Profile Section + Effortless Navigation Menu (Light)
Status Subscription & Vidio Rewards on Profile Section + Effortless Navigation Menu (Dark)
Background
have subscribed and have not. In addition, users feel that they need more effort to purchase the subscription package because of too much information and the dropdown point.Understanding Problem
This page is located in Setting Page.
A page will be shown if the user clicks the hamburger icons left of the navbar. After the page is shown, the user needs more time to search and clicks one on one the menu to seek further information about the menu.
The main goal of the Account Setting Page is to help users subscribe easily and get to know more about the account is have the package or not.
Inside the Settings Page there are several kinds of information that are not too important but take up quite a lot of space and are inefficient. Several of them are like :
All of these elements have their priority level based on user context or something else.
But among these elements, there is an element that really important for the user to maintain their packages which needs more attention.
Problem 01
When the user first opens the video application the user will be directed to the main page. However, when a user wants to purchase a subscription package or complete their personal data, the user mostly gets the wrong destination due to differences in habits. Usually, the account menu and settings are in the bottom navigation bar, but in the video application, it is located in the top right navigation. In addition, users also complain about the difference in the icon usually used for the account menu and settings.
Problem 02
When a user enters the account page and settings the user will be presented with various kinds of information. However, sometimes there is some information that not many users know its function, one of which is the username. In addition, according to the results of interviews with users, many users are not even aware that these elements exist, such as small helper text on each menu.
Problem 03
When when I do interviews with users, I ask users to try to do the habits that are usually done on the account and settings page. Such as purchasing a subscription package, checking the status of the package whether it is active or not, making changes to personal data, or just exploring.
However, when users carry out these activities, some users experience difficulties in finding information such as checking package status and making changes to personal data. Some users also need more time to find account information whether they have subscribed or not because there are too many elements used which distract users, such as dropdowns, inconsistent colors, inappropriate icons, repetitive information, etc.
[Results of quick calls section](https://rifkahaira.notion.site/Results-of-quick-calls-section-7d88b1b011754679ad0e237c804a86d5)